AliExpress Buyer Protection: How It Works (2026)

AliExpress offers comprehensive buyer protection on every purchase. Here's how to use it effectively and shop with confidence.

What's Covered

Every AliExpress order is automatically covered by buyer protection. This includes full refund if your item never arrives, full or partial refund if the item doesn't match the description, and free returns on many items within 15 days of delivery.

How to Open a Dispute

If something goes wrong with your order, go to "My Orders" and click "Open Dispute" on the relevant order. You can do this if the item hasn't arrived after the delivery guarantee period expires, if the item is damaged or defective, if the item doesn't match the listing description, or if you received the wrong item.

Dispute Tips for Success

Take photos or videos as evidence when you receive a defective or wrong item. Be clear and specific in your dispute description. Respond to seller messages promptly — most sellers prefer to resolve issues directly. If the seller offers a partial refund, calculate whether it's fair before accepting. If you can't agree with the seller, AliExpress will step in to decide.

Shipping Guarantees

Many AliExpress listings include a delivery guarantee (usually 60-90 days). If your item doesn't arrive within this window, you're entitled to a full refund — no questions asked. Items shipped with tracking are easier to dispute if they go missing.

How to Shop Safely on AliExpress

Check seller ratings before buying — look for sellers with 95%+ positive feedback. Read recent reviews, especially ones with photos. Prefer items with "AliExpress Choice" or "Free Returns" badges. Use AliExpress's built-in coupons and promotions for extra savings. Pay with a credit card for an additional layer of protection.